Last updated: Saturday, August 22, 2026
This Refund Policy applies to all digital products (“Products”), including the SmartStock WordPress/WooCommerce plugin, purchased through https://softwareit.com.bd. Payments are processed by Paddle.com Market Limited, acting as our Merchant of Record, so all refunds are issued through Paddle to your original payment method.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee from the date of purchase, if:
- The Product does not work as described on the product page, and
- Our support team is unable to resolve the reported issue within a reasonable timeframe after you contact us for help.
To request a refund under this guarantee, please contact us at info@softwareit.com.bd (or via https://softwareit.com.bd/support/) within 14 days of purchase, including:
- Your order/transaction ID (from your Paddle receipt email)
- A clear description of the issue you’re facing
- Any error messages, screenshots, or steps to reproduce the problem
We will work with you to try to fix the issue first. If we cannot resolve it, we will approve a full refund.
2. Situations Not Covered by Refunds
Refunds will not be issued in the following cases:
- Change of mind — you no longer need the Product, purchased it by mistake, or found a different solution, after the license/download has already been delivered.
- Compatibility issues you were informed about — if the product page clearly listed the requirements (WordPress/WooCommerce/PHP versions) and your environment does not meet them.
- Third-party conflicts — issues caused by other themes, plugins, custom code, or server misconfigurations unrelated to our Product, where we have offered reasonable troubleshooting support.
- Lack of features — the Product works as advertised but does not include a feature you assumed it had without checking the product description/documentation/demo first.
- Misuse — the Product was used outside its license terms (e.g., activated on more sites than licensed, modified in ways that caused the issue).
- Support/update renewal fees — renewal purchases for extended support or updates are non-refundable once the renewal period has started.
- After 14 days from the original purchase date.
3. Subscription Products (if applicable)
If a Product is sold on a recurring subscription basis:
- You may cancel your subscription at any time; cancellation stops future billing but does not retroactively refund the current billing period unless it falls within the 14-day guarantee above.
- No partial refunds are given for unused time within an active billing period, except where required by law.
4. How Refunds Are Processed
- All approved refunds are processed by Paddle, our payment provider, back to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
- Once a refund is issued, your license key will be deactivated and you must stop using the Product, including removing it from any live site where it was installed.
5. Chargebacks
If you initiate a chargeback with your bank or card provider without first contacting us to resolve the issue, your license will be immediately suspended, and you may be barred from future purchases. We encourage you to always contact us first — most issues can be resolved directly and faster than a bank dispute.
6. Contact Us
If you have any questions about this Refund Policy or need help with an order, please reach out:
📧 info@softwareit.com.bd 📞 +880 171 8888 773 🏢 147B West Monipur, Mirpur 2, Dhaka 1216, Bangladesh 🛟 Support: https://softwareit.com.bd/support/
