How can we help you today?
Get help with our products: open a ticket, track replies and manage your licenses in one place.
- Verified licenses
- Fast, tracked replies
- Private & secure
Add your license
Envato purchase code or the license key from our store — verified automatically.
Open a ticket
Pick the product and department, describe the issue and attach screenshots or logs.
Get notified
We reply in the ticket and send you an e-mail. Rate the help once it is solved.
Products we support
Choose a product to open a ticket, read its documentation or try the demo.
Products will be listed here soon
You can still reach us — open a general ticket and we will get back to you.
Ask a general questionOther ways we can help
Pre-sale questions
No license needed — choose “Pre-Sale Questions” when opening a ticket.
Support expired?
Renew support on Envato or our store, then re-check the license under “My licenses”.
Contact
You can also write to support@softwareit.com.bd.
Frequently asked questions
Where do I find my Envato purchase code?
Sign in to CodeCanyon, open Downloads, click Download → License certificate & purchase code for the item. Paste the code under “My licenses”.
I bought from your website — which key do I use?
Use the license key from your order e-mail or your account on our store. Add it under “My licenses”; it is verified automatically.
How fast will I get a reply?
Most tickets are answered within one business day. You get an e-mail for every reply and can follow the ticket in your account.
What information should I include in a ticket?
The product version, your WordPress/PHP version where relevant, the steps to reproduce the issue and screenshots or log files. The more details, the faster we can help.
Is my data safe?
Tickets and attachments are private to you and our support team. Access requires your account, and we never share your license details.
Still need help?
Our team is ready — open a ticket and we will take it from there.